Q1. Is this power lift fits to all cars?
A.This power tailgate is a general model, it’s not a universal one fits to all cars. This power lift is specially designed for each car model, it came with unique decoder box and control buttons, you need to choose sub-model from the list. Check with us if your model is not in the list.

Q2. On my car, the remote only has 2 buttons, one for open and one for close, how can i open the tail gate with this remote?
A. You need to fast click open button three times.

Q3. The boot handle is very loose, it does not fit my Honda Vezel.
A. "Don't worry about the loose holder, I already found out the root cause. I did not push the handle deep enough for the clips to catch. All set!" answered by customer.

Q4. How to calibrate the remote key on my vehicle to your system?
A. There is no need to calibrate the remote key, it is ready for use once the power lift gate kit is installed ,You still use original remote control fob, operating as simple as long press (or press three times) open key to open or close the gate. To be precise, if your original remote has a rear door opening key, the operation is a 3 sec long press, if it is not available, the operation is click UNLOCK key three times.

Q5. Can I install it by myself? How Long does it took to install the whole thing?
A. Yes you can install it by yourself, it does not require to modify original wires, usually takes 1-2 hours.

Q6. Can you share the size of door pole so I consider modding it?
A. Different car has different pole size and pole brackets, plus that there is a decoder box which is also specially designed, it is not possible for you to modify right now.

Q7. Do you provide installation guide for lift gate?
A. Yes there is an installation manual included with product, you can also request an electronic PDF copy by e-mail.

Q8. Can I install it without interfering with the warranty on my vehicle?
A. The tailgate lifter is plug and play, it does not require to cut any wires so won't void your warranty in most of case. However, for some cars without factory reserved holes to mount the control button, you may want to drill a hole in order to place it nicely, the drill is included.

Q9. Any change to the dash or original parts?
A. Some models may require drill holes for control button if the car do not have the reserved holes. Otherwise your car is kept untouched.

Q10. Is the power gate lifting system water proof in case of raining?
A.The tailgate lift system is water proof

Q11. Does it work in winter at -30 celsius? I live in Canada and i want to make sure i wont have problem when its cold outside. Also, what is the weight limit?
A. The power tailgate can work in -30 celsius, we tested -30 ~ +65 without problem. The liftgate can afford 150kg max, read more in testing report.

Q12. If the mechanic malfunction, we can still open the boot manually?
A. Yes it can be operated manually even the electronic parts are not functional. Don't worry, we provide three years warranty because we have confidence in the built quality.

Q13. I just had the power lift gate installed, once I connect the power, the buzzer started to sound like "bebebe..bebebe..bebebe", what's wrong?
A. It's normal, the first time installation need to manually close the gate